Privacy policy

This privacy policy explains which personal data Arcana Frisia processes when you use our buylist, contact us or submit cards for sale.

Main purposeBuylistProcessing submissions, payments and communication

1. Contact details

The party responsible for this privacy policy.

Company: Arcana Frisia
Email: info@arcanafrisia.com
Privacy contact: Hindrik Arendz

2. Which data do we process?

Only the data needed to handle your buylist or request.

When you use the Arcana Frisia Buylist or contact us, we may process the following personal data:

Name and contact details, such as email address, address, city and country.

Buylist submission data, including cards, quantities, selected conditions and prices.

Payment details, such as your IBAN or PayPal email address.

Communication with us, for example by email or through support messages.

Technical data, such as IP address, browser type and basic website usage data.

3. Purposes of processing

Why we need this data.

Processing and handling buylist submissions.

Paying out agreed amounts.

Communicating about the status of your submission.

Improving our website and services.

Meeting legal obligations, such as administration and tax retention requirements.

4. Legal basis

The basis for processing personal data under the GDPR.

We process personal data based on one or more of the following legal bases:

Performance of an agreement, such as processing your buylist submission.

Consent, for example for certain cookies or optional communication.

Legal obligation, such as fiscal administration requirements.

Legitimate interest, such as fraud prevention, service improvement and security.

5. Retention periods

We do not keep data longer than necessary.

We keep your personal data only for as long as necessary for the purpose for which it was collected, or for as long as we are legally required to keep it.

Administrative data may be kept for at least 7 years because of Dutch tax and accounting obligations.

7. Your privacy rights

You can contact us to exercise your rights.

Under the GDPR, you may have the right to access, correct, delete, restrict or transfer your personal data. You may also object to certain processing activities.

You can send your request to info@arcanafrisia.com. We will respond within the legal response period. We may ask for additional information to verify your identity before processing your request.

We do not use your personal data for automated individual decision-making with legal or similarly significant effects.

8. Reviews through WebwinkelKeur

Review invitations and review processing.

We may collect reviews through WebwinkelKeur. If you leave a review through WebwinkelKeur, you may be asked to provide your name and email address. WebwinkelKeur may share these details with us so we can connect the review to a buylist submission or order.

If we invite you to leave a review, we may share your name and email address with WebwinkelKeur for the purpose of sending that invitation. WebwinkelKeur processes this data according to its own privacy and security measures.

9. Questions or complaints

If you have questions about this privacy policy or how we handle your personal data, please contact us at info@arcanafrisia.com.

Email Arcana Frisia Complaints procedure